Returns & FAQ
Last updated: 18 October 2026
Get help with an order
For order support, use our contact form or email getdisguised01-shop@support.fourthwall.com. Include your order number and describe the issue. Fourthwall handles the purchase and support for its catalog products.
Damaged, incorrect or defective products
Contact support promptly and include clear photographs showing the item, label and problem. Fourthwall asks for quality issues to be reported within 30 days of delivery. That reporting window does not replace or shorten your statutory rights. Support will review the issue and arrange the appropriate remedy.
Changes and cancellations
Use the order-management link in your confirmation email promptly if you need to change an order. Changes can become unavailable once production begins. This does not remove a statutory cancellation or withdrawal right where one applies.
Statutory withdrawal
Eligible EU/EEA/UK customers generally have 14 days after delivery to communicate withdrawal without giving a reason. Use the withdrawal function on your order page where available, or contact support with an explicit withdrawal request. Exceptions may apply to goods made to your specifications or clearly personalized. We do not treat every product printed after ordering as automatically exempt.
Support supplies the correct return destination and instructions. Do not send returns to the creator's private address. Where return is required, goods normally must be sent within 14 days after notifying withdrawal. Direct return postage is generally the customer's responsibility when disclosed and permitted by law; defective-product remedies are handled separately.
For valid withdrawal, refunds include the amounts required by law, including standard outbound delivery charges where applicable. Reimbursement is generally due within 14 days of notification, but may be withheld until returned goods or proof of dispatch is received, as legally permitted. Additional premium-delivery costs and loss of value caused by excessive handling may be treated differently.
Size choices and voluntary returns
Use each product's size guide before ordering. We do not promise an additional voluntary size-exchange or change-of-mind programme beyond the applicable purchase terms and your mandatory rights.
Production, shipping and import charges
Production and transit are separate stages. Check the estimate shown for your order; it is not a guaranteed arrival date. Items may ship separately.
Available shipping services and checkout charges depend on the order and delivery destination. Check any notice about taxes or import charges before paying. Free shipping offers do not automatically cover import duties or carrier charges. Contact support about delays or unexpected charges.
Catalog products and safety information
Our current products are sourced through Fourthwall’s product catalog. Fourthwall states that it automatically supplies the required GPSR information for these listings. Product-specific safety information appears under “More details” on each product page.